We deliver the most advanced features, and capabilities in the industry, empowering businesses to improve customer responsiveness. Call center features such as Auto Attendant and ACD (Automatic Call Distributor) come standard with each system. Digivoice offers the latest call center management tools, from recording and monitoring live calls, to generating visual call reports from the web.
Service
• Protocol: SIP
• Audio Codecs: G.722, G.729, G.711, OPUS, SPEEX
• Video Codecs: H.263, H.264
• Fax over IP: T.38
Traditional Phone Features
• Caller ID Number
• Caller ID Name
• Caller ID Block (*67)
• Caller ID Block (permanent)
• Call Waiting + Caller ID
• 911 Emergency Calling (Nomadic)
• Call Transfer
• Distinctive Ringing
• Return Call (*69)
• Three-Way Calling
• Do Not Disturb
Management Controls
• Multi-Tenant Support
• Whitelabeling and Rebranding
• LDAP Authentication and Integration
• Web Interface Management
• Detail & Summary Phone Usage Reports
• Known Monthly Costs
• Phone Management Access
• Granular User Interface Permissions
• Users Manage Own Phone Settings
• Immediate Scalability Up or Down
• Call Monitoring
Voicemail
• Unlimited Voicemail Capability
• Voicemail Notification to Email
• Voicemail Notification to Cell
• Remote Voicemail Access
• Individual Custom Greeting
• Text Only Voicemail Notification
• Video Voicemail
Call Routing
• Advanced Follow Me Services
• Call Forwarding
• Service Classes
• Internal/External Transfer
• Hunt Group Support
Next Generation Features
• Voicemail to Email
• SMS
• Browser Plugin for Click-to-Dial
• Global Directory w/Click-to-Dial
• Personal Directory w/Click-to-Dial
• Integrated XMPP/Jabber Chat Service
• True PBX Capabilities from Anywhere
• Multiple Locations from Single PBX
• Uniquely Easy Moves, Adds, Changes
• Shared Extensions
• Soft phone Compatible
• Mirrored Extensions
• Outlook Integration
• Video Phone Support
• Streaming Music On Hold Via Shoutcast/Icecast
• Integrated Weather Reporting via NOAA
Answering
• Automated Custom Tree
• Fully Customizable Greetings
• Selective Call Routing
• Selective Call Forwarding to Follow Me Feature
• Follow Me Services
• Call Parking
• Intercom Paging
• DID Support
• Notification to Cell Phone
• Remote Voicemail Access
• Individual Custom Greeting
• Receptionists Interface Software
• Busy Line Feature (BLF)
• Pattern-based Call Blocking
• Remote Call Pickup
Call Center
• Call Prioritization
• Skill Level Based Routing
• Fully Customizable Greetings
• Agent Control of Status
• Screening Monitoring
• On Hold Time
• Voicemail Opt out of Queue
• Virtual Call Center Capabilities
Optional Modules
• Audio/Video Conference Bridge with Web Conferencing: DLS Meeting Room
o Document Sharing
o Presentations
o Screen Sharing
o Private and Group Chat
o Meeting Notes
o Whiteboarding
o Audio and Video Calling
• Predictive Dialer
• Email to Fax, Fax to Email
• Call Recording Inbound/Outbound